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PRODUCTS

Chastia Helpdesk

Chastia Helpdesk is a web-based extension of the Chastia FM system for entering, managing and addressing the maintenance requests in an Internet browser environment.

  • web interface
  • mobile apps
  • easy and quick access to information
  • usually a large number of users

MAIN FEATURES

The combination of Chastia FM and Chastia Helpdesk systems resulted in a synergistic effect by merging the functionality of graphic information systems, systems for energy management, maintenance, operation and billing systems into one unit.

Chastia Helpdesk app allows you and your clients fast and transparent entering of maintenance requirements, approval of requirements, monitoring the work-in-process of individual items, their costs and, if necessary, subsequent invoicing with a link to accounting software directly in the Internet browser environment.

  • A modern web interface with an access on any device.
  • Available mobile application to work with some Chastia Helpdesk modules
  • Easy deployment and quick implementation

Helpdesk

  • Entering  maintenance / service requests via the web interface.
  • Overview of the status of the individual maintenance requirements for own employees and clients.
  • Work orders (service sheets) generation.
  • Planned  and actual costs monitoring.
  • Attaching  electronic documents to requirements.
  • E-mail notifications – freely definable.
  • SLA (Service Level Agreement) monitoring.
  • Invoice details generating

REPORTS AND DOCUMENTS

Easy and transparent access to Chastia FM reports and documents via the Chastia Helpdesk web interface.

CUSTOMER ZONE

The Customer Zone provides your clients with the information on their energy consumption history, list of invoices, advance payment regulations, or all economic documents. Easy way to monitor payment status of customer documents.

Contact us

Are you interested in our services? Fill in the form and order a presentation of our services, our dealers will do it directly in your company.